Returns
Returns – Exchanges – Store Credit – Gift Returns
Returns, Exchanges, and Gift Returns must arrive at YALA’s return facility within 15 days of the initial purchase date. Items must be packaged in original condition free of pet hair and odors such as perfume or smoke. Please repackage your items in their original protective bag to help ensure they are protected in transit.
Returns, Exchanges, and Gift Returns are processed within 10 - 15 business days of arrival at the YALA return facility. Please allow up to 3 weeks and 1 to 2 billing cycles for the refund to appear on your credit card statement.
International Orders have a unique return policy. Please CLICK HERE
Apparel Returns
Returns, Exchanges, and Gift Returns are accepted within 15 days of the initial purchase date for unworn, unwashed items with original tags attached. Full-price products are eligible for a refund, exchange, or store credit. Items discounted 30% or more are eligible for exchange or store credit. “Final Sale” items are non-returnable.
Bedding Returns
Returns, Exchanges, and Gift Returns are accepted for bedding within 15 days of the initial purchase. Full-price, unopened bedding is eligible for a refund to the original form of payment. Full-price, opened bedding is eligible for exchange or store credit. Bedding discounted 30% or more is eligible for exchange or store credit. “Final Sale” bedding is non-returnable. Used and laundered bedding is non-returnable.
To begin a return, exchange, or gift return, visit the YALA RETURNS PORTAL
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RETURNS Enter your order information in the Returns Portal to print a prepaid return shipping label. (See above) Items discounted 30% or more are eligible for store credit or exchange. Final Sale items are non-returnable. Refund to original payment method: A processing fee of $8.95 is deducted from your total refund when your return is received and approved. Refund for store credit: FREE. YALA offers free domestic returns when a refund is issued as store credit. (No processing fee) Refunds will be issued within 10-15 business days of arrival at the YALA return facility. Please allow up to 3 weeks and 1 to 2 billing cycles for the refund to appear on your credit card statement. Original shipping costs are non-refundable. |
EXCHANGES Enter your order information in the Returns Portal to print a prepaid exchange shipping label. (See above) Items discounted 30% or more are eligible for store credit or exchange. Final Sale items are non-returnable. FREE. YALA offers free domestic exchanges within 30 days of the initial purchase date. (No processing fee) Exchanges will be processed within 10-15 business days of arrival at the YALA return facility. YALA ships exchanges for free. Unworn, unwashed items with tags attached are eligible for exchange for an alternative size or color. If the item(s) you wish to exchange is out of stock, a refund will be issued to your original form of payment. Original shipping costs are non-refundable. |
GIFT RETURNS Enter your order information in the Returns Portal to print a prepaid gift return shipping label. (See above) Items discounted 30% or more are eligible for store credit or exchange. Final Sale items are non-returnable. FREE. YALA offers free domestic gift returns in the form of an exchange or a store credit within 15 days of the initial purchase date. (No processing fee) Gift returns will be processed within 10-15 business days of arrival at the YALA return facility. Gift recipients can request store credit or exchange for an alternative size or color. Gift returns are not eligible for refunds. Original shipping costs are non-refundable. |
Store Credit
Enter your order information in the Returns Portal to print a prepaid store credit return shipping label. (See above)
Items discounted 30% or more are eligible for store credit or exchange.
Final Sale items are non-returnable.
YALA offers FREE domestic returns for store credit within 15 days of the initial purchase date. No processing fee.
Store Credit will be processed within 10-15 business days of arrival at the YALA return facility.
Return Exceptions
YALA reserves the right to refuse returns that do not comply with the Return Policy.
Returns are closely monitored to identify possible misuse or abuse of YALA policies. YALA reserves the right to limit or refuse returns that do not meet the return policy terms.
YALA does not process returns purchased from retail partners who carry YALA products. If you bought YALA products at a store or website other than yala.shop, please contact the retailer directly.