Returns
Returns – Exchanges – Gift Returns
Returns, Exchanges, and Gift Returns must arrive at YALA’s return facility within 30 days of the initial purchase date. Items must be packaged in their original condition, free of pet hair and odors such as perfume or smoke. Please repackage your items in their original plastic packaging to help ensure they are protected in transit.
Returns, Exchanges, and Gift Returns are processed within 7-10 business days of arrival at the YALA return facility. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
YALA reserves the right to refuse returns that do not comply with the Return Policy.
Returns are closely monitored to identify possible misuse or abuse of YALA policies. YALA reserves the right to limit or refuse returns that do not meet the return policy terms.
YALA does not process returns purchased from retail partners who carry YALA products. If you bought your YALA products at a store or website other than yala.shop, please contact the retailer directly.
Apparel Returns
Returns, Exchanges, and Gift Returns are accepted within 30 days of the initial purchase date for unworn, unwashed items with original tags attached. “Final Sale” items and items purchased at 30% off or more are not eligible for Return, Exchange, or Gift Return.
Bedding Returns
Returns, Exchanges, and Gift Returns are accepted within 30 days of the initial purchase date. Unopened bedding is eligible for Exchange, Gift Return, or Refund to the original form of payment within 30 days. Opened, non-defective bedding is eligible for Exchange, Gift Return, or Store Credit within 30 days. “Final Sale” bedding and bedding purchased at 30% off or more is not eligible for Return, Exchange, or Gift Return.
To begin a return, exchange, or gift return, visit the YALA RETURNS PORTAL
|
RETURNS Enter your order information in the Returns Portal to print a prepaid return shipping label. (See above) “Final Sale” items and items discounted 30% or more cannot be returned or exchanged. Refund to original payment method: A processing fee of $8.95 is deducted from your total refund when your return is received & approved. Refund for store credit: FREE. YALA offers free domestic returns when a refund is issued in the form of store credit. (No processing fee) Refunds will be issued within 7-10 business days of arrival to the YALA return facility. Please allow up to 3 weeks and 1 to 2 billing cycles for the refund to appear on your statement. Original shipping costs are non-refundable. |
EXCHANGES Enter your order information in the Returns Portal to print a prepaid exchange shipping label. (See above) “Final Sale” items and items discounted 30% or more cannot be returned or exchanged. FREE. YALA offers free domestic exchanges within 30 days of the initial purchase date. (No processing fee) Exchanges will be processed within 7-10 business days of arrival to the YALA return facility. YALA ships exchanges for free. Unworn, unwashed items with tags attached are eligible for exchange for an alternative size or color. If the item(s) you wish to exchange is out of stock, a refund will be issued to your original form of payment. Original shipping costs are non-refundable. |
GIFT RETURNS Enter your order information in the Returns Portal to print a prepaid gift return shipping label. (See above) “Final Sale” items and items discounted 30% or more cannot be returned or exchanged. FREE. YALA offers free domestic gift returns in the form of an exchange or a store credit within 30 days of the initial purchase date. (No processing fee) Gift returns will be processed within 7-10 business days of arrival to the YALA return facility. Gift recipients can request store credit or exchange for an alternative size or color. Gift returns are not eligible for refunds. Original shipping costs are non-refundable. |