International Returns

INTERNATIONAL RETURNS

International Return Policy 

We hope you enjoy everything you buy from YALA. If you need to make a return, YALA has an easy and convenient return system. We gladly accept unworn, unwashed items with original tags attached. Please repackage your return in its original condition, free of pet hair and odors such as perfume or smoke, in the original protective bag.

Returns must be sent to YALA's return facility within 30 days of the initial purchase date. Shipping, taxes, and duties are non-refundable. Customers are responsible for return shipping. 

All full-price items and Items discounted by 30% or more are eligible for store credit only and are non-refundable.

Final Sale Items are non-refundable. See the 'Sales and Discounts' section for further explanation.

Apparel Returns

Returns and Gift Returns are accepted within 30 days of the initial purchase date for unworn, unwashed items with original tags attached. Full-price products and discounted 30% or more are eligible for store credit.. “Final Sale” items are non-returnable. 

Bedding 

Returns and Gift Returns are accepted for bedding within 30 days of the initial purchase. Unopened, full-price bedding and discounted 30% or more is eligible for a store credit. “Final Sale” bedding is non-returnable. Used and laundered bedding is non-returnable.

Unfortunately, any items outside this policy are ineligible for return, and YALA reserves the right to refuse the return. Returns are processed within 10-15 business days of arrival at our return facility.

Returns are closely monitored to identify possible misuse or abuse of our policies. YALA reserves the right to limit, refuse, or adjust returns that do not meet the return policy terms. 

International Return Instructions:

Customers are responsible for creating their return labels and covering the cost of all return shipping. 

1. Repackage items in original packing if possible. Follow the instructions above regarding the condition and tags for returns. Thank you.

2. Please include the original packing slip in the package. If you no longer have this slip, you can also print your order from your order confirmation email and include. Or you can include a written sheet with your name, order number, and the item you are returning.

Send to: 

YALA RETURNS

1040 Benson Way

Ashland, OR 97520

3. Please allow 10 - 15business days for us to process your refund after it arrives at YALA’s return facility. Once the refund is processed, you will receive an email from us. Please allow up to 3 weeks and 1 to 2 billing cycles for the refund to appear on your credit card statement. 

International Refunds

International orders are not eligible for refund at this time. 

International Exchanges

International orders are not eligible for exchange at this time. 

Sales & Discounts

Final Sale items are non-returnable. This includes all items purchased on YALA's OUTLET Page.

International Gift Returns 

Gift recipients can request store credit. Gifts are not eligible for refunds. Gift returns must be sent within 30 days of purchase. Item(s) must be unwashed and unworn. Apparel must be free from pet hair and odors, with its original tags attached. Eligible Gift returns will receive store credit in the gift recipient's name. 

Final Sale Items are non-refundable and not eligible for return. 

Third-Party YALA Purchases

 YALA does not process returns for purchases made from retail partners who carry YALA products. If you bought your YALA product at a store or website other than yala.shop, please contact the retailer directly.